Customer service for electric bikes is extremely important to us
Quality and reliability of our brand are reflected in the efficient network of specialized dealers, located throughout the territory. We have competent staff, able to ensure a qualified service to assist you in the purchase and in the post-sale service. The dealer, in fact, continues to follow you even after the delivery of the vehicle, to make sure that everything is all right.
We carefully choose our dealers; they receive adequate training on the characteristics of the models of our electric bikes. The goal is to offer you quality and competence: our dealers advise you in choosing the e-bike that best suits your needs, they offer valuable tips on how to drive and take care of the vehicle, and provide a professional testing service.
That is the way to enjoy your electric bike for a long time. Thanks to continuous training, our specialized dealers will also be able to offer you the necessary technical assistance after the purchase and help you in the right choice of spare parts. Our dealers are at your side even after the delivery of the vehicle, assisting you in case of problems whether your bike is still under warranty, or whether it is out of warranty.
Have you bought one of our models?
Please contact the retailer from whom you purchased one of our electric bikes. If the issue is covered by the warranty, you will be asked to provide proof of purchase. Our professional staff will support you throughout the process until the problem is resolved.
Are you a retailer or a service centre?
Log in to our portal to get in touch with the FIVE team: you can request support, order spare parts and access other services designed specifically for you. If you haven’t registered yet, please contact your sales representative.
New FIVE customer support portal
FIVE presents its new portal where retailers can search for and purchase spare parts, request technical support and speak to FIVE experts. Customer service is just a click away with FIVE Technical Support. Via the portal www.five-service.it, retailers always have access to all the information they need about e-bikes directly online. Below are the key features of the service.
SPARE PARTS
A spare parts B2B e-commerce service makes it easy to search for a spare part through category filters and the e-bike serial number. The list of compatible spare parts shows the price reserved for dealers, the recommended retail price, and the availability.
REQUEST FOR TECHNICAL SUPPORT
To open a help ticket and follow its progress (open, under management, closed). Whenever the status of the request is updated, you receive a notification on your smartphone. The ticket is closed when the request is resolved or when the spare part is shipped (within 24 hours). In order to speed up the procedure, the sales invoice and the tests performed are requested, and it is possible to attach photos or videos of the problem.
HANDBOOKS
E-bike and display manuals are always available for download on computers or smartphones.
MAINTENANCE
offers the possibility of registering e-bikes sold and checking the maintenance carried out.